Frequently Asked Questions
Welcome to Music Outfitter's frequently asked questions page.
- What payment options are available?
For complete details on how you can pay for your order plase see our payment options page.
- Do you give discounts for large orders?
Yes we do. Please call us at 866-ELY-MUSIC or email us with details about your order.
- Can I place an order outside the United States?
For complete details on internation ahipping and payment please see our international shipping and payment restrictions page.
- When will I receive my order?
It depends on what you order. Most orders ship within 1 day if placed by noon CST (except Sundays amd holidays). However, because many items we stock are imported from out of the country, we are sometimes out of stock. While many out of stock items ship sooner, an out of stock item may take 6-12 weeks. Standard delivery in the 48 continental United States by Priority Mail normally takes 2-3 days; outside the continental United States shipping will take longer. For details on international shipping please see our international shipping and payment restrictions page.
- Why do some items have a shipping weight that is more than the actual weight of the item and packaging?
For many items, shipping costs are calculated on the basis of gross weight of the item and the packaging used to package it. However, the size of some items, due to the amount of space they take up in the truck/aircraft/ship in proportion to their actual weight, are charged by carriers based on dimensional weight, a calculation based of the dimensions of the package used to ship the item. For example, here's how UPS currently uses dimensional weight:
1. Determine the package dimensions in inches. Multiply the package length by the width by the height. For each dimension, measure at the longest point, rounding each measurement to the nearest whole number (for example, 1.00 to 1.49 will be considered 1, and 1.50 to 1.99 will be considered 2). The result is the cubic size in inches.
For domestic shipments:
√ UPS Air Services shipments: Divide the cubic size in inches by 166 to determine dimensional weight in pounds. Increase any fraction to the next whole pound.
√ UPS Ground shipments: If the cubic size of the package in inches is 5,184 or larger, divide the cubic size by 166 to determine dimensional weight in pounds. If the cubic size in inches is less than 5,184, use the actual weight of the package.
Compare the package's actual weight to the dimensional weight. The greater of the two is the billable weight and should be used to calculate the rate.
For multiple package shipments, total the billable weight of all packages in the shipment.
A Large Package Surcharge may apply to domestic and international shipments. A package is considered a "Large Package" when its length plus girth [(2 x width) + (2 x height)] combined exceeds 130 inches, but does not exceed the maximum UPS size of 165 inches.
Large Packages are subject to a minimum billable weight of 90 pounds. An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.
We (or our suppliers) predetermine the dimensional weight on items that require it, and we use this weight for calculating shipping changes.
- What is your return policy?
Full details on how we handle returns can be found on our return policy page.
- What if I have a question?
Fill out the form on our Ask A Question page.